Responsibilities

Our Responsibilities to you:

• We will treat you with courtesy, respect & sensitivity at all times;
• We will endeavour to maintain the highest standards of medical practice at all times;
• We will keep your medical record, including computer data, strictly confidential and only pass essential information if others involved in your care have a genuine need for it;
• We will not disclose information about you to those outside the NHS without your permission other than in exceptional circumstances eg when the health and/or safety of others may be at serious risk;
• We will give you access to your medical records on request, but this may be limited in your own or others interests. If you want a copy, a charge may be raised.

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Your Responsibility to Us:

• Please cancel appointments you cannot keep or no longer need giving as much notice as possible. This may allow another patient to be seen;
• Please treat your doctor and staff as you would expect to be treated by them – with courtesy and respect;
• Please think twice before asking for a home visit. These are very time consuming and the facilities and equipment available at the surgery make this a much better place to treat you;
• Please remember that you can obtain health advice elsewhere eg your local Pharmacy (Chemist) or from NHS Direct;
• Please note that you only need a Medical Certificate (Sick Note) if you are away from work for 8 days or more. If you are off work for less than this your employer should operate a self- certification procedure;
• Our doctors and staff have a right to care for others without being attacked or abused. We follow a policy of zero tolerance towards unacceptable behaviour and severe or persistent cases of violence (physical or verbal) will result in removal from our list of patients.