How to see your Doctor or other Health Professional

calendar_penTelephone First: We are continuing with telephone first for all GP and minor illness appointments. This ensures that we are able to maximise the appointments available and provide a on the day service for most people. The rate of people not attending appointments is now minimal compared to over 20% previously. Please only ring when you are able to take a call on that day and are able to come down to the Practice unless you wish to book a prebookable (see below).

For urgent issues:  For minor illnesses you will contact the practice by econsult or phone and a paramedic will contact you to discuss the illness.  If appropriate they will ask you to come in for an appointment or provide advice over the phone.  For small number of specific urgent issues you will be placed on the duty doctor list if appropriate for an urgent call back. This is specifically for Urgent Issues and our highly trained team will signpost you to this appropriate.

Online Consultation: The surgery now offers patients the opportunity to complete an online consultation.  Please click on the Get Started Button on the home page.  The Surgery will respond in 24 hours (one working day) with a prebookable appointment or an on the day appointment with the most appropriate clinicians depending on the information you have provided.

A Regular Appointment:  Please telephone the practice if you have clinical issues but do not wish to do an econsult. If you wish to phone please ring early in the morning - once appointments are full you will be asked to ring back the next day. You will then be offered a phone call with a GP, paramedic or physiotherapist who after a phone consultation may offer you a face to face appointment if necessary.  We also offer a prebookable phone call this maybe three weeks in advance.

Practice Nurses: Offer appointments each weekday between 8.30am and 5.30pm. Evening appointments are also available. 

We positively encourage patients to see our Practice Nurses and take advantage of their considerable expertise in the management of long-term conditions, such as Asthma, COPD, Diabetes, Blood Pressure and Heart Disease. They can also give advice on contraception, including the morning after pill, diet and weight management and travel health.

Health Visitors: A Health Visitor is available to see children under 5 years between 9.30am and 10am every weekday morning except Thursdays. If you have concerns about any of the following problems, please ask to see the Health Visitor:- Feeding or sleep problems, head lice, fever, diarrhoea, vomiting, rash/spots, thrush, constipation, sticky eyes or eczema.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website