What is 111?

NHS 111 is a new telephone service being introduced to make it easier for you to access local health services.

If you live in Oxfordshire, you can now call 111 when you need help fast, but it isn't a 999 emergency. This service replaces the NHS Direct phone service.

You can ring 111, 365 days a year, 24 hours a day, to reach a full range of local health services, including out-of-hours doctors, community nurses, emergency dental care and late opening chemists.

Calls from landlines and mobile phones are free - just like 999

Type Text Talk for Deaf or Hard-of-Hearing People

The 111 service is also available via typetalk on number 18001 111

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. Wherever possible, the NHS 111 team will transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately - just as if you had originally dialled 999

When do I use it?


People should use the NHS 111 service if they need help or advice urgently but it is not a life-threatening situation. You should call 111 if:

  • it's not a 999 emergency
  • you don't think you can wait for an appointment with your GP
  • you don't know who to call for medical help

For less urgent health needs, you should still contact your GP or dentist in the usual way. For immediate, life-threatening emergencies please continue to call 999.

Why should I use it it?

NHS 111 is a fast and convenient way to get the right help - whatever your need, wherever you are and whatever the time. It can also help us free up 999 and local A&E departments so that they can focus on emergency cases

What if I have already been given a number to call for a condition I have?

If you are already receiving healthcare and a health professional has given you a specific number to call when you are concerned about your condition, please continue to use that number.

Download information in a different language

To download NHS 111 information in a different language please click here to visit NHS Choices website

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website